These Terms of Service ("Terms") are a legally binding agreement between you and Vortehs Media DOO, Valandovo, North Macedonia, trading as social-media.agency ("social-media.agency," "Company," "we," "our," or "us"), with registered address at 29ti Noemvri, 21, Valandovo, North Macedonia, and govern your use of our website, our AI-powered marketing and conversion optimization services, our WooComm Boost plugin, and our related SaaS platform features (collectively, the "Services"). By accessing the website, creating an account, purchasing a plan, installing our plugin, launching a checkout, or otherwise using the Services, you confirm that you have read, understood, and agreed to these Terms and our policies that are referenced in these Terms.
You may use the Services only if you are legally capable of entering into a binding contract and if you comply with these Terms, applicable laws, payment network rules, anti-fraud requirements, and marketing platform policies. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" includes both you and that entity. If you do not agree to these Terms, you must not use or purchase the Services.
Merchant of Record and Paddle Billing Relationship
Our order process is run through Paddle, our online reseller and Merchant of Record for checkout purchases processed by Paddle Checkout. This means Paddle, and not social-media.agency, is the legal seller of record for applicable transactions, and Paddle may process payments, collect and remit applicable transaction taxes, manage billing operations, and handle certain buyer payment support and return workflows in accordance with Paddle policies and applicable law. Charges may appear on your card or bank statement with Paddle branding, including references such as Paddle.net or Paddle.com and a descriptor linked to our brand.
When you complete a Paddle-hosted checkout, you also agree to Paddle legal terms that apply to buyers, including the Paddle Checkout Buyer Terms and Paddle Privacy Policy as published at the time of purchase. In case of conflict between mandatory Paddle buyer terms and these Terms for checkout-specific processing, the mandatory Paddle terms control to the extent required for that purchase flow.
Paddle buyer legal pages are available at: https://www.paddle.com/legal/checkout-buyer-terms and https://www.paddle.com/legal/privacy. Paddle buyer help and transaction support tools are available at https://paddle.net.
Service Scope and Product Transparency
We provide software and services focused on marketing automation and conversion optimization, including analytics, experimentation logic, behavior-based recommendations, and store optimization modules. We describe our pricing, key features, and deliverables on our website and product pages, and we aim to keep this information accurate and clear so you understand what you are purchasing, including whether a purchase is one-time or recurring. You are responsible for evaluating whether the Services are suitable for your specific business, legal obligations, and risk profile.
Some features may depend on third-party systems such as WooCommerce, WordPress, ad platforms, analytics systems, messaging tools, browser environments, and payment networks. Availability and performance may vary based on those dependencies and on your own technical setup.
Pricing, Taxes, and Checkout Disclosures
Pricing for Services is displayed on the website, in product pages, or in checkout flows. You agree to pay all fees shown at checkout or otherwise agreed in writing. For Paddle-processed orders, Paddle acts as Merchant of Record and may determine, calculate, and collect applicable taxes (including VAT, GST, sales tax, and similar levies) based on the transaction and location data provided. Final tax amounts and totals are shown in checkout and on invoices/receipts issued for the transaction.
Before completing payment, you are given an opportunity to review your order details and correct input errors in checkout fields such as billing details, billing country, quantity, price option, and billing cycle where applicable. You are responsible for submitting accurate details and keeping your contact and billing information current.
Subscriptions, Auto-Renewal, and Payment Authorization
If you purchase a subscription, your subscription renews automatically at the renewal interval selected at checkout (for example monthly or annually) unless canceled before renewal takes effect. By purchasing a subscription, you authorize recurring charges to your chosen payment method at the then-current renewal price, plus applicable taxes, until canceled under these Terms. You will be charged on or around your renewal date according to Paddle billing logic, payment method rules, and applicable law.
Where required by law or by checkout compliance settings, checkout includes explicit consent language for recurring billing. By completing checkout, you affirmatively consent to recurring charges, acknowledge the renewal schedule, and acknowledge that cancellation instructions are provided in your receipt and subscription management links. For certain workflows, you may also be asked to provide explicit consent before a payment method is saved for future charges.
If a subscription includes a trial, introductory price, or promotional period, renewal occurs automatically at the full non-promotional price after the trial or promotional period ends unless canceled before the first paid renewal. Trial eligibility may be restricted and we may refuse or revoke trial access in cases of abuse, duplicate accounts, fraud indicators, or policy violations.
Payment Methods, Failed Payments, and Account Standing
You must provide a valid payment method and maintain authorization for charges. If a renewal payment fails, Paddle may retry collection using configured dunning logic, reminders, or payment update prompts. We may limit or suspend access to premium features while payment is unresolved. We may terminate subscription access for prolonged non-payment, fraud risk, chargeback abuse, or policy violations.
You agree not to use unauthorized payment instruments, stolen credentials, or any deceptive payment behavior. We may conduct checks and request additional information for security, anti-fraud, sanctions compliance, tax compliance, and risk review. Failure to provide required information may delay access or result in suspension or cancellation.
Cancellation and Subscription Management
You can cancel an active subscription through available management links in Paddle receipts, in Paddle customer portal flows, or through us at the support contacts listed below. Unless required otherwise by law or specifically stated at purchase time, cancellations typically take effect at the end of the current billing period, and you retain access until that period ends. If immediate cancellation is offered for a plan or jurisdiction, access may end immediately or at the stated effective date.
You are responsible for canceling before renewal if you do not want the next recurring charge. Deleting your app account, uninstalling a plugin, removing a payment method, or stopping use of the Services does not automatically cancel an active subscription unless the cancellation is completed through an approved cancellation workflow.
Refund Policy and Digital Content Notice
Refund requests are reviewed under this section, applicable law, and, where relevant, Paddle transaction handling procedures. We aim to treat refund requests fairly and consistently while protecting against abuse. Unless otherwise required by law, custom implementation services, completed setup work, consumed consulting time, and already-delivered digital work are generally non-refundable.
For subscription plans, we may offer full or partial refunds in specific cases, such as duplicate charges, material service defects, or billing errors. We generally do not provide prorated refunds for partial use periods unless required by law. Approved refunds are returned to the original payment method where possible. Processing times depend on payment method and provider timelines.
If you are a consumer in a jurisdiction that grants statutory withdrawal or cooling-off rights, those rights apply except where you requested immediate supply of digital content/services and acknowledged that performance may begin before the withdrawal period ends. To the extent permitted by law, once full performance of digital services begins at your request, your withdrawal right may be reduced or extinguished for that delivered portion.
For Paddle-processed billing support, transaction lookup, cancellation help, and many refund requests, you may also use Paddle buyer support at https://paddle.net. You may contact us directly and we will coordinate with Paddle where appropriate.
Chargebacks, Payment Disputes, and Fraud Controls
If you believe a charge is incorrect, unauthorized, or duplicated, contact us and/or Paddle promptly before initiating a chargeback so we can investigate and attempt resolution. Initiating unwarranted or abusive chargebacks may result in account restrictions, immediate suspension, termination for cause, and refusal of future service. We reserve the right to submit relevant records to payment processors and dispute channels to contest invalid chargebacks.
To reduce fraud and maintain payment ecosystem integrity, transactions may be screened by Paddle and other anti-fraud systems. We may delay activation, request identity or business verification, limit high-risk actions, or refuse service where fraud, sanctions, money-laundering risk, deceptive practices, or policy breaches are reasonably suspected.
Delivery, Access, and Fulfillment
After successful payment, we aim to provide uninterrupted activation and access to purchased digital features as quickly as technically feasible. In some cases, access may be delayed due to manual review, environment configuration, required integrations, account verification, maintenance, force majeure, third-party outages, legal restrictions, or fraud/risk checks. We are not liable for delays caused by factors outside our reasonable control.
You are responsible for maintaining compatible systems, internet connectivity, and supported plugin/app environments. We may release updates, patches, security fixes, and functional changes to maintain service quality and compliance. Some updates may modify non-essential features, UI flows, or system requirements.
Acceptable Use and Prohibited Conduct
You may not use the Services for unlawful, abusive, deceptive, or harmful conduct, including spam, unauthorized scraping, credential theft, malware distribution, fake engagement schemes, illegal data harvesting, impersonation, privacy violations, or marketing activities that violate platform rules or consumer law. You may not reverse engineer protected components, bypass licensing controls, attempt unauthorized access, or interfere with service integrity, availability, or security.
You are solely responsible for campaign content, offer claims, audience targeting, compliance disclosures, and any legal obligations connected to your own marketing operations. We do not guarantee regulatory compliance for your business by default; configuration and legal review remain your responsibility.
Intellectual Property and License
The Services, platform logic, software code, AI workflows, models, user interfaces, visual assets, documentation, and branding are owned by social-media.agency and/or its licensors and are protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services during your active subscription period for your internal business purposes.
You may not sublicense, resell, rent, lease, copy, distribute, publicly disclose source components, or create derivative products from protected service components except where expressly permitted in writing. Feedback you provide may be used by us without restriction or compensation, provided we do not disclose your confidential information in violation of law.
Data Protection and Privacy
We process personal and account data as needed to provide Services, authenticate users, secure accounts, improve operations, provide support, enforce these Terms, and comply with legal obligations. Paddle separately processes buyer and transaction data for payment processing, tax, compliance, and billing operations in its role as Merchant of Record. You acknowledge that data required for payment workflows may be shared with Paddle and its service providers consistent with applicable law and contractual obligations.
You agree not to upload or process personal data in violation of applicable privacy laws. You are responsible for obtaining required notices and consents from your own users/customers where your use case requires it. Where data processing agreements are required for enterprise deployments, these may be agreed separately in writing.
Service Changes, Suspension, and Termination
We may modify, replace, or discontinue parts of the Services to reflect legal, security, technical, product, or commercial changes. We may suspend or terminate access immediately for non-payment, fraud risk, legal risk, sanctions concerns, abusive behavior, repeated complaints, serious policy breaches, or material breach of these Terms.
On termination or expiration, your access rights end except for rights that by nature survive termination, including payment obligations, intellectual property protections, liability limitations, dispute provisions, and legal compliance obligations. We may retain records as required by law, security, financial reporting, fraud prevention, and audit requirements.
Disclaimers, Limitation of Liability, and Indemnity
To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of uninterrupted operation, specific business results, or fitness for a particular purpose. Conversion outcomes, revenue growth, and campaign performance depend on many factors beyond our control, including market conditions, pricing, product-market fit, traffic quality, ad policy environments, and your internal execution quality.
To the fullest extent permitted by law, social-media.agency and its officers, employees, contractors, and affiliates are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost business opportunities, or lost data, even if advised of the possibility of such damages. Our aggregate liability for claims arising out of or related to the Services is limited to the amount you paid us for the specific affected Service during the twelve (12) months preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless social-media.agency from claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your misuse of the Services, violation of these Terms, unlawful campaign conduct, infringement claims related to your content, or breach of applicable law.
Compliance, Sanctions, and Export Controls
You represent that you are not located in, organized under, or ordinarily resident in a jurisdiction subject to comprehensive sanctions that would prohibit provision of the Services, and that you are not a restricted party under applicable sanctions or export-control laws. You may not use the Services in violation of sanctions, anti-money laundering regulations, anti-corruption laws, or export restrictions.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction where social-media.agency is established, excluding conflict-of-law principles, unless mandatory consumer protection law in your country of residence requires otherwise. Before filing formal proceedings, both parties agree to attempt good-faith resolution by written notice and a reasonable negotiation period. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary to prevent immediate harm.
Updates to These Terms
We may update these Terms to reflect legal requirements, product changes, risk controls, or operational needs. Updated versions will be posted at this URL with a revised effective date. If legally required, we will provide additional notice for material changes. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.
Buyer Support and Contact Details
For Service support, billing questions, cancellation help, legal notices, and complaints, contact social-media.agency at support@social-media.agency and legal@social-media.agency. Legal entity details: Vortehs Media DOO, Valandovo, North Macedonia. Registered address: 29ti Noemvri, 21, Valandovo, North Macedonia. Buyer payment and transaction self-service is also available through Paddle at https://paddle.net. Phone support line for buyer compliance disclosures: +1-000-000-0000. Replace this phone number with your active support number before submitting for Paddle live-domain review.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force to the maximum extent permitted by law. Failure to enforce a provision is not a waiver. These Terms, together with any referenced policies and any signed order form or enterprise addendum, form the entire agreement between you and social-media.agency regarding the Services.